Apple AppleCare Protection Plan for iPad - Manuel (Page 17)

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2. Technical Support
a. Telephone and Web Support. Your eligibility for technical support
begins on the date your Covered Equipment’s complimentary
technical support expires or the date your Coverage Period
begins, whichever is later, and terminates at the end of the
Coverage Period (“Technical Support Coverage Period”). During
the Technical Support Coverage Period Apple will provide
you with access to telephone technical support and web-
based technical support resources. Technical support may
include assistance with installation, launch, configuration,
troubleshooting, and recovery (except for data recovery),
including storing, retrieving, and managing files; interpreting
system error messages; and determining when hardware
repairs are required. Apple will provide technical support for the
Covered Equipment, Product OS, software applications that are
pre-installed with the Covered Equipment (“Product Software”)
and connectivity issues between the Covered Equipment and
a supported computer, meaning a computer that meets the
Covered Equipment’s connectivity specifications and runs an
operating system that is supported by the Covered Equipment.
Apple will provide support for the then-current version of the
Product OS and Product Software, and the prior Major Release.