Apple AppleCare Protection Plan for iPad - Manuel (Page 13)

13 English
with the Covered Equipment or a replacement product as a
result of the Product OS update. You will be responsible for
reinstalling all other software programs, data and passwords.
Recovery and reinstallation of software programs and user
data are not covered under this Plan;
(xii) Defects caused by normal wear and tear or otherwise due to
normal aging of the product;
(xiii) Protective coatings designed to diminish over time
unless failure has occurred due to a defect in materials or
workmanship; and
(xiv) Except as specifically provided herein, any other damages
that do not arise from defects in materials and workmanship
or ordinary and customary usage of the Covered Equipment.
c. Service Options. Apple may provide service through one or more
of the following options:
(i) Carry-in service. Return the Covered Equipment requiring
service to an Apple-owned retail store or an Apple
Authorized Service Provider location offering carry-in service.
Service will be performed at the location, or the store may
send the Covered Equipment to an Apple repair service
location to be repaired or replaced. Once you are notified
that service is complete, you will promptly retrieve the
product.