Apple AppleCare Protection Plan for iPod - Manuel (Page 8)

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Try these simple steps before contacting Apple for help.
If you experience problems with your iPod, try the troubleshooting
steps below. As a precaution, back up all content on the iPod, including
photos, videos, contacts, calendar, notes, and any other files on your
iPod before you perform these steps.
Verify that you have the latest iTunes.
You can download the latest iTunes. In the U.S., go to www.apple.
com/itunes/download/; in Canada go to www.apple.com/ca/itunes/
download/. You can also use the Check for Updates option. In iTunes for
Mac, the option is available under iTunes menu. In iTunes for Windows,
the option is available
under Help.
Verify that you have the latest iPod software.
Connect your iPod to your computer. In iTunes, select iPod in the source
list and click the Summary tab. The Version section tells you whether
your iPod is up to date or needs a newer version of the software. Click
Update to install the latest version. For more information about iPod
software, go to the Apple Support website at www.apple.com/support/
Quick Reference Guide
AppleCare Protection Plan for iPod