Apple AppleCare Protection Plan for iPod - Manuel (Page 6)

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Technical support options
If you experience difficulties with your iPod, refer to the Quick Reference
Guide for troubleshooting tips. If you are not able to resolve the issue,
AppleCare representatives can help troubleshoot your iPod and its
connection with iTunes. Apple technical support contact information
and hours of operation are listed in the Quick Reference Guide. Under
the AppleCare Protection Plan for iPod, Apple offers the same complete
service for both Mac and Windows users.