Apple AppleCare Protection Plan for iPod - Manuel (Page 24)

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2. Technical Support
a. Telephone and Web Support. Your eligibility for technical support
begins on the date your Covered Equipment’s complimentary
technical support expires or the date your Coverage Period begins,
whichever is later, and terminates at the end of the Coverage
Period (“Technical Coverage Period”). During the Technical
Coverage Period Apple will provide you with access to telephone
technical support and web-based technical support resources.
Technical support may include assistance with installation,
launch, configuration, troubleshooting, and recovery (except
for data recovery), including storing, retrieving, and managing
files; interpreting system error messages; and determining when
hardware repairs are required. The scope of technical support
provided to you will vary according to the Plan you purchased, as
follows.
(i) Under APP, Apple will provide technical support for the
Covered Equipment, Apple’s operating system software (“Mac
OS”) and Apple-branded consumer applications pre-installed
with the Covered Equipment (“Consumer Software”). Apple
will also provide technical support using the graphical
user interface for server administration and network
management issues on Apple’s operating system server
software (“Mac OS Server”) pre-installed on a Mac. Apple will
provide support for the then-current version of the Mac OS,