LG Mega 12,000 BTU Single Zone Mini Split Air Conditioning Unit Owner's Manual - Manuel (Page 34)

34 TROUBLESHOOTING
Problem Possible Causes Corrective Action
Your home appliance
and smartphone is
not connected to the
Wi-Fi network.
The password for the Wi-Fi
that you are trying to connect
to is incorrect.
• Find the Wi-Fi network connected to your
smartphone and remove it, then register your
appliance on LG SmartThinQ.
Mobile data for your
smartphone is turned on.
• Turn off the Mobile data of your smartphone
and register the appliance using the Wi-Fi
network.
The wireless network name
(SSID) is set incorrectly.
• The wireless network name (SSID) should be
a combination of English letters and numbers.
(Do not use special characters.)
The router frequency is not 2.4
GHz.
• Only a 2.4 GHz router frequency is supported.
Set the wireless router to 2.4 GHz and connect
the appliance to the wireless router. To check
the router frequency, check with your Internet
service provider or the router manufacturer.
The distance between the
appliance and the router is too
far.
• If the distance between the appliance and the
router is too far, the signal may be weak and
the connection may not be configured correctly.
Move the location of the router so that it is
closer to the appliance.
NOTE
• Some functions may not be supported, depending on the model.