Apple AppleCare Protection Plan for Apple TV - Manuel (Page 6)

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Technical support options
If you experience difficulties with your Apple TV, refer to the Quick
Reference Guide for troubleshooting tips. If you are not able to resolve
the issue, AppleCare representatives can help troubleshoot your Apple
TV, its connection with iTunes, and its connection to your television.
Apple technical support contact information and hours of operation are
listed in the Quick Reference Guide. Under the AppleCare Protection Plan
for Apple TV, Apple offers the same complete service for both Mac and
Windows users.
Hardware service
This plan extends repair and replacement service from the Apple one-
year warranty to up to two years from your Apple TV purchase date.
Either the carry-in or direct mail-in service option may apply when
you obtain service. Refer to the Quick Reference Guide for additional
details about obtaining service. The replacement equipment that Apple
provides as part of the repair or replacement service may be new or
equivalent to new in both performance and reliability.
* From the original purchase date of your Apple TV.
** See the enclosed AppleCare Protection Plan Terms and Conditions for
complete details.