Monogram 36 Inch Freestanding Professional Induction Smart Range Owner's Manual - Manuel (Page 49)

49-2001169 Rev. 1
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TROUBLESHOOTING TIPS
Problem Possible Cause
Oven Will Not Self Clean The oven temperature is too high to set a self-clean operation.
Allow the oven to cool below the locking temperature and reset the controls.
The controls are not properly set. See the Self-Cleaning Oven section.
Oven Not Clean After A
Clean Cycle The oven was heavily soiled. Clean up heavy spillovers before starting the clean cycle. Heavily
soiled ovens may need to self-clean again.
Oven is connected to a 208V electrical supply. Set your cleaning time for 5 hours.
The oven controls are not properly set. See the Self-Cleaning Oven section.
Oven Racks Are Difficult
To Slide The racks were cleaned in the self-clean cycle and now need periodic lubrication.
Do not spray with a cooking spray or other lubricant sprays. See Full Extension Oven Racks in the
Care and Cleaning section.
Timer Does Not Work The timer cannot be used while the oven is self-cleaning.
Problem Possible Cause What To Do
Pan won't pair or activate
when tapping handle Tapping force is too light. Double tap the pan with firm taps (or knock) on the black
plastic endcap.
Battery in pan is low or dead. Replace AAA battery, installing with positive end out of
handle.
Using different pan hardware. Check that your pan has a black endcap that unscrews
from the end of the handle. Pans with an oval module
reading "Hestan Cue
® " will not work.
Experiencing performance
or minor technical issues
including seeing 20
° F or
100 ° F as set temperature
Old unit or pan software. Connect your unit to the SmartHQ™ mobile app and
update unit software. Connect your unit and pan to the
Hestan
® Smart Cooking app and update pan software.
The unit cancelled my
precision cooking mode Battery in device is low or dead. Replace AAA battery in pan.
Outdated unit or pan software. Connect your unit to the SmartHQ™ mobile app and
update unit software. Connect your unit and pan to the
Hestan
® Smart Cooking app and update pan software.
Your precision cooking device has
gone out of range. This could indicate a problem with the device. If the
problem persists, please contact the device manufacturer.
Your precision cooking device had a
computation malfunction.
The unit lost communication with your
precision cooking device. This could indicate a problem with the device or the unit.
If the problem persists, please contact the device or unit
manufacturer.
Unable to reach set
temperature in Precision
Cooking mode Boiling water or cooking liquid based
foods at high temperatures will result
in temperature stalls close to the set
temperature. Use temperature settings for pan frying, sautéing, and
searing when using Hestan Cue
® cookware.
Hestan Cue ® cookware
battery life does not last as
long as expected
Pan is sensing slight vibrations when
not in use. Turn the black plastic endcap of handle one half rotation to
disconnect power.
HESTAN CUE ® PAN