Aquascape IonGen Generation G2 (95012) - Manuel (Page 7)

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Problem Cause Solution
1. Power light not Illuminated No AC power Check GFI and incoming power
Controller failure Contact Dealer or Installer
2. Ionizing Indicator Display reads “00” Probe exhausted Inspect and replace Probe if exhausted
Check to make sure all of the Probe
cable connectors are properly
installed and the cables have not been
accidentally damaged or cut
3. I onization level not able to be raised
to full power
Insufficient water flow through Flow
Chamber
Scale build-up or debris suffocating
Probe
Water chemistry make-up
Move Probe to area of greater water
flow. Plumbing into the water feature’s
recirculating system is the most effective
method.
An excessive build-up of scale on the
bars is an indicator that there may not
be sufficient water flow. The scale will
decrease the distribution of ions being
released into the water, as well as
affect the ability to raise and lower the
Control Panel’s ionization level. The
scale can be easily brushed or scraped
off the bars which will improve the
Probe’s performance immediately. If you
notice the scale repeatedly building up
then you may want to move the Probe
to a location with higher water flow,
such as plumbed directly into the main
recirculating system.
Water chemistry also plays a role in the
ability of the ionization level to be raised
or lowered, as well as the effectiveness
of the copper ions in the water. See
Targeted Water Parameters section
below the troubleshooting table.
4. Continued scale build-up on
Probe bars
Insufficient water flow across Probe See #3 solutions
• The Flow Chamber, when plumbed directly into the
recirculating system, needs to be located in a region that will
drain for servicing the replaceable IonGen ™ Probe, as well
as allowing the Flow Chamber fitting to over-winter.
• If shutting down the water feature during the winter, make
sure the plumbing line is drained free of water. Failure to
do so may cause water remaining in the plumbing line to
freeze, potentially cracking the Flow Chamber and voiding
the warranty.
• Prior to restarting the IonGen ™ in the spring, it is a good
idea to remove and inspect the Probe to ensure it is
free of debris and scale build-up, and not exhausted or
worn. Scrape away any scale build-up from the Probe’s
bars. Replace worn Probes. See section above on Probe
Maintenance for more information.
troubleshooting guide
ImPOrtant: Before installing the IonGen ™ System on an existing water feature, it is recommended to thoroughly clean
the pond of as much debris as possible. This will maximize the ion’s effectiveness and speed to achieve desired results.
The more debris present in the water feature, the longer it will take for the IonGen ™ to provide noticeable results.