Rose electronic Crystal View - Manuel (Page 39)

SERVICE INFORMATION
CrystalView Installation and Operations Manual
33
Service Information
Maintenance and Repair
This Unit does not contain any user-serviceable parts inside. Any malfunction of
the Unit should be reported to Rose Electronics for service. Any discrepancies in
the operation of the Unit according to this manual should be reported to the
Technical Support Department of Rose Electronics.
If we cannot solve your problem and determine that the fault is in the Unit, we will
issue a Return Authorization (RA) number that must appear on the outside of all
returned products. The Unit should be double-packed in the original container,
insured, and shipped to the address given to you by our technical support
representative or customer service representative. See Limited Warranty for
further information.
Technical Support
Please Check the Troubleshooting section of this manual for help and possible
solutions to the problem. Check the Rose Electronics web site at
www.rose.com
for firmware updates that may correct the problems you are having.
If you cannot determine the nature of a problem and it is not covered in the
Troubleshooting section, please call Rose Electronics at (281) 933-7673 from
8:00 am and 6:00pm central time, Monday through Friday and ask for Technical
Support.
Please be able to state to Technical Support the configuration of all the
CrystalView Units in your environment associated with the difficulty you are
having.