Epson WorkForce 845 - Manuel (Page 36)

36 Where to Get Help
■ If you notice light or dark bands across your printouts or they are too faint, run a
nozzle check (see page 25) to see if the print head needs cleaning.
■ If you notice jagged vertical lines, you may need to align the print head. See the online
User’s Guide for instructions.
■ The ink cartridges may be low on ink. Check your cartridge levels (see page 27) and
replace cartridges, if necessary (see page 28).
■ Clean the scanner glass with a soft, dry, lint-free cloth (paper towels are not
recommended), or use a small amount of glass cleaner on a soft cloth, if necessary. Do
not spray glass cleaner directly on the glass.
Where to Get Help
Epson Technical Support
Internet Support
Visit Epson’s support website at epson.com/support (U.S.) or epson.ca/support (Canada)
and select your product for solutions to common problems. You can download drivers and
documentation, get FAQs and troubleshooting advice, or e-mail Epson with your
questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
■ Product name (WorkForce 845)
■ Product serial number (located on the label in back and under the scanner)
■ Proof of purchase (such as a store receipt) and date of purchase
■ Computer configuration and description of the problem
Then call:
■ U.S.: (562) 276-4382, 6 AM – 8 PM , Pacific Time, Monday through Friday, and 7 AM
– 4 PM Saturday
■ Canada: (905) 709-3839, 6 AM – 8 PM , Pacific Time, Monday through Friday
Days and hours of support are subject to change without notice. Toll or long distance
charges may apply.
Cassini_QG.book Page 36 Monday, June 20, 2011 3:22 PM